Frequeuently Ask Questions

International Shipping

• Any shipment destined beyond the borders of Canada, the United States of America, and the US Territories is considered an international dispatch. To place an international order, you must order a minimum of 20 seeds or have a subtotal of at least $200.
• Customers are responsible for all taxes, duties, fees, or additional charges imposed by customs authorities.
• We employ discreet shipping methods exclusively. Before finalizing your order, please ensure that the provided email address and phone number are specific to your country, accurate, and easily accessible.
• All transactions for international orders are considered final, and no refunds or exchanges will be provided.
• We do not guarantee an 80% germination rate for international orders.
• While specific arrival dates cannot be guaranteed, occasional transit delays may occur. However, all parcels are dispatched with USPS Tracking Numbers for your convenience.
  • You can conveniently track the progress of your package by visiting this link: https://tools.usps.com/go/TrackConfirmAction_input
• We offer a variety of payment methods for international orders, including:
  • MoneyGram
  • Bitcoin
  • Cash or International Money Order
• Please be aware that we do not accept international credit cards. Ensuring the accuracy and precision of shipping information is crucial.
• If you have any unresolved inquiries, please do not hesitate to contact us at [email protected].

Payment Methods and Discount Offers

• All transactions are considered final, and we do not entertain requests for refunds or exchanges.
• For the convenience of our valued customers, prices are displayed in USD. However, for Canadian orders, you can select your country during checkout to view prices in CAD.
• We accept the following payment methods: We gladly accept Discover, American Express, Visa or Mastercard cards registered within the United States or Canada. Bitcoin payments are also welcomed.
• If you prefer to pay with cash or money orders, please send them along with your order forms or order numbers to the following address:

GREEN GARDENING
6311 VAN NUYS BLVD #154
VAN NUYS CA 91401

• Please note that cash should be sent through postal mail, while money orders should be sent to MJSeeds Canada. Money orders designated “Seeds” will be promptly returned to the sender, awaiting revised instructions.
• E-Transfer is a valid payment option for Canadian orders, and MoneyGram payments can be expedited electronically.
• It’s important to know that orders exceeding USD 420/CAD are subject to signature and identity verification at purchase and during delivery. Transactions at this threshold are irreversible.
• Regarding discount coupons, please note that they cannot be combined with ongoing promotions or sales.
• If you have seed credits or coupons from previous orders, you must initiate a new order as a cash transaction to redeem them. Our valued customers can contact a representative directly to apply their credits, coupons, and payment for the current order.
• When a payment is DECLINED, it will undergo reattempts twice daily for a period of two weeks, unless the Customer chooses to use a different payment method or requests the cancellation of the order.

Delivery & Shipment Issues

• All transactions are considered final, and we do not entertain requests for reimbursements or exchanges.
• We cannot assume responsibility for any loss or damage that may occur during transit.
• Orders with subtotals below $200 are subject to a standard shipping fee of $20.
• For US customers in all 50 states and US territories, orders are shipped domestically from Los Angeles, California, via USPS Priority Tracking.
• For Canadian customers, orders are shipped domestically from Vancouver, BC, via Canada Post.
• Packages are dispatched with an estimated delivery time of 3-7 days from the date the tracking number is assigned. Please note that this timeline may vary depending on the postal carrier.
• In the event of delays or issues after the package leaves our warehouse, the recipient or customer must file a claim with their local mail carrier. Links for filing claims are provided below:
• Canada Post:
• Missing packages: Canada Post Missing Packages: https://www.canadapost-postescanada.ca/cpc/en/support/sending/claims/missing-packages.page

• Damaged packages: Canada Post Damaged Packages: https://www.canadapost-postescanada.ca/cpc/en/support/sending/claims/damaged-packages.page

• USPS: https://www.usps.com/help/claims.htm

• Packages declared lost in transit or stolen require a Postal Service claim number for reshipment.
• Packages with a confirmed “Delivered” status also require a Postal Service claim number. Secondary packages must be shipped with signature verification or updated address details.

Germination Assurance

• We can only guarantee an 80% germination rate if you diligently follow our recommended procedure, which is thoughtfully included with every purchase.
• Place them in plain potting soil only after the taproot has matured.
  • NO nutrients or NO fertilizers
• Once the seedlings emerge from the soil, the responsibility for their subsequent development lies entirely with the cultivator.
• Please be aware that MJ Seeds Canada cannot be held responsible for any variations in plant behavior due to environmental factors.
• When faithfully following the germination manual, we promise an 80% germination rate for any package size.
• Please note that we will not validate any attempts at germination using water sources other than bottled spring water. Tap water, reverse osmosis, distilled, and well water will not be considered for replacements if the germination rate falls below 80%.
• We do not provide germination assurance for seeds placed within bags, concealed in any way, or exposed to a seed-heating mat during germination.
• Each order is eligible for a one-time replacement.
• The germination assurances will remain in effect for up to two years after the purchase date, provided the seeds are stored correctly, and the precise procedure is followed.